Privacy Policy

Your data is completely safe and secure at Bit365

Bit365 believes that protecting each member's personal data and privacy is a core responsibility. In this Privacy Policy, we clearly outline what data is collected, why it is collected, and how it is kept secure.

Last updated: July 2026
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100% privacy guaranteed
Your data is protected through SSL encryption and strict security measures.

How we protect your privacy

A quick overview of the key pillars of Bit365's privacy protection

SSL Encryption Protection

All your data and transactions on Bit365 are secured with 256-bit SSL encryption. Every step of the data transfer is encrypted, so no outside party can access your information.

Secure Data Storage

Your personal data is stored on secure servers. Access is restricted to authorized personnel only, and all access is strictly monitored.

Your data is never sold to third parties

Bit365 never sells or rents your personal data to third parties. We believe your data belongs to you.

Minimal Data Collection

Bit365 only collects information necessary to provide its services. Requesting or collecting unnecessary data is not something we do — this is a core principle of our Privacy Policy.

Your Data, Your Control

You can view, update, or request deletion of your data at any time. You have full control over your personal information.

Transparent Cookie Policy

Bit365's cookie policy is fully transparent. We clearly explain which cookies are used and why. You can adjust your cookie settings at any time.

About This Privacy Policy

This Privacy Policy applies to all services on the Bit365 platform. By creating an account or using our services, you agree to this Privacy Policy. We take your privacy seriously and are fully committed to keeping your information safe.

01What information we collect

Bit365 collects various types of information from members to improve service quality and maintain a safe environment. We only collect what is genuinely necessary, and in accordance with our privacy policy, collected data is never used for unintended purposes.

Type of information What's Included Time of collection
Identity information Full name, date of birth, national ID number During registration and KYC verification
Contact Information Phone number, email address At the time of registration
Financial information Mobile banking number, transaction history During deposits and withdrawals
Usage Data Login time, betting history, preferred games While using the platform
Technical Data IP address, device type, browser information Automatically

In addition to the above, Bit365 may also collect information voluntarily provided by members, such as support chat messages, feedback, or survey responses. This information is used solely to improve service quality and is protected under our privacy policy.


02Why We Collect Your Data

Bit365 collects member data only for specific, legitimate purposes. Our privacy policy is clear that no information is ever used for unrelated reasons — every piece of data collected has a defined purpose.

  • Account creation and management: Personal information is required to complete registration and keep your account secure.
  • Identity Verification (KYC): Identity information is required for KYC verification to prevent illegal activity and fraud.
  • Processing financial transactions: Financial information is required to process deposits and withdrawals securely.
  • Service Improvement: Usage data is used to analyze member preferences and deliver a better experience.
  • Security & fraud prevention: Technical data is used to detect suspicious activity and keep your account secure.
  • Fulfilling legal obligations: Retaining certain data is mandatory to comply with applicable laws and regulatory requirements.
  • Customer service delivery: Member information is used to resolve issues and provide support.

Good to know

Bit365 never uses your information for marketing purposes without your consent. You can opt out of marketing communications at any time.


03Data storage & security

Bit365 follows the highest industry-standard security practices to protect member data. Our servers are monitored around the clock and our security team is always ready to respond to any cyber threat.

Your data is stored on secure, encrypted servers. Database access is restricted to authorized personnel only, and every access is logged. We conduct regular security audits to maintain data integrity.

  • 256-bit SSL/TLS encryption applies to all data transfers.
  • Passwords are never stored directly — only encrypted hashes are kept.
  • Members will be notified immediately in the event of a security breach.
  • Data retention periods are determined in accordance with legal requirements.
  • Even after account closure, certain data may be retained for a specified period to meet legal requirements.

Keep your account secure

Never share your password or login details with anyone. If you notice any suspicious activity, contact our support team immediately.


04Data Sharing Policy

One of the key aspects of Bit365's Privacy Policy is its data sharing policy. We never sell or rent your personal information. However, limited data sharing may occur in certain specific circumstances.

We share only the minimum necessary information with trusted third-party service providers (such as payment processors and security services), solely for the purpose of delivering our services. All such partners are contractually bound to uphold our strict privacy standards.

  • Payment providers: Limited financial information is shared to complete transactions.
  • Legal authorities: Data may be disclosed in response to a court order or other legal obligation.
  • Fraud prevention: Limited data may be shared with regulatory authorities to prevent fraud and money laundering.
  • Business transfer: In the event of any merger or acquisition involving Bit365, members will be notified in advance.

Rest assured, Bit365 takes the utmost care to protect member privacy in every situation described above. Only the minimum necessary information is shared, and only when absolutely required.


05Cookie Policy

Bit365 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve site functionality. In line with Bit365's Privacy Policy, we are fully transparent about how cookies are used.

Cookie type Purpose Duration
Essential cookies Maintaining login sessions, ensuring security Deleted at end of session
Functional Cookies Language preference, remembered page layout Up to 30 days
Analytics Cookies Site usage analytics, performance improvement Up to 90 days
Marketing Cookies Displaying relevant offers (optional) Up to 1 year

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.


06Your Rights

Under Bit365's Privacy Policy, you have several important rights regarding your personal data. We respect these rights and are committed to processing any request promptly.

  • Right to access your data: You can request to view what information we hold about you.
  • Right to rectification: You can request to update any inaccurate or outdated information.
  • Right to erasure: You can request deletion of your data for any reason beyond legal obligations.
  • Right to restrict processing: You can request that the use of your data be restricted in certain circumstances.
  • Right to data portability: You can request your data in a structured, machine-readable format.
  • Right to object: You can opt out of having your data used for marketing purposes.

To exercise your rights

To exercise any of your data rights, please contact us via our Help Center page to contact our support team. We will process your request within 30 business days.


07Minor's Privacy

Bit365 services are for users aged 18 and above only. Bit365 does not knowingly collect personal information from minors. Under our privacy policy, if a member is found to be under 18, their account will be closed immediately and any collected data will be deleted.

If you believe a minor has created an account on Bit365, please notify our support team immediately. We will act promptly and remain committed to protecting the safety of minors at all times.

18+ Adults Only

Bit365 is committed to responsible betting. Protecting minors is our top priority. To learn more, Responsible Gaming Visit the page.


08Third-party links

The Bit365 platform may occasionally contain links to third-party websites. The privacy practices of those external sites are not covered by Bit365's privacy policy. We recommend reviewing each site's own privacy policy before visiting.

Bit365 is not responsible for the data protection practices of third-party sites. However, we only work with trusted and verified partners and make every effort to ensure the highest level of protection for our members.


09Changes to Privacy Policy

Bit365 reserves the right to update this Privacy Policy as needed. If significant changes are made, members will be notified in advance via email or through the platform. Continued use of Bit365 after any changes constitutes your acceptance of the updated Privacy Policy.

  • The date of the latest update will always be shown at the top of this page.
  • Previous versions of the privacy policy are available upon request from our support team.
  • If you object to any changes in the policy, you may request to close your account.

10Contact us

If you have any questions, concerns, or complaints about this privacy policy, please get in touch. Bit365's data protection team is always ready to provide prompt, effective assistance.

Email support
support@bit365.ws
Typically a response within 24 hours
Live Chat
24/7 Instant Support
Help Center Chat with us
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